Tag Archives: maintenance

Is maintenance as sexy as innovation?

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A recent NYT piece on our aging american infrastructure got me thinking. It seems that roads, bridges, airports & city sewer systems are all in need of repair. Sadly as budgets to maintain these systems in good repair are often short, they become larger problems to fix as their status becomes critical.

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“Americans have an impoverished and immature conception of technology, one that fetishizes innovation as a kind of art and demeans upkeep as a mere drudgery.”

I’m not sure this is an American-only phenomenon. However I do see it a lot with technology companies & startups.

1. Do we have to manage ops in the cloud?

The cloud has enabled infrastructure automation in some pretty phenomenal ways. Code pipelines can deliver changes to a repo, through automated unit testing, and out to customers all without human intervention. This makes teams more agile, and ultimately businesses faster & more profitable.

We might be distracted enough to stop worrying about operations altogether. After all Amazon knows how to manage broken servers & alert us right? I write do we have to manage operations in the cloud previously, as this sentiment seems to be growing.

Modern applications have a ton of interdependencies. Even with decent integration testing, the full stack is complex, and requires monitoring. Co-tenancy can complicate your performance tuning efforts as neighboring customers may directly affect your application. Third party services may be delivered from smaller or less experienced companies, whose SLA may be limiting besides. And hey if Amazon goes down, I can just tell my customers it was their fault, right?

Also: Is Amazon too big to fail?

2. Do you know Dustin Moskovitz?

Chances are I’m guessing you’ll say no. He was part of the original Facebook team alongside Zuckerberg. You don’t know his name? He had the sexy job of, you guessed it maintenance! He was the operations guy. Did he write the application code? More than likely he knew that code very well as he had to fix & maintain it. Along with the infrastructure to scale & support Facebook’s massive growth.

Read: Is AWS too complex for small dev teams? The growing demand for Cloud SRE

3. Is a little technical debt ok?

Ward Cunningham has an excellent interview about technical debt. Is a little bit ok? Maybe. But each amount is kicking the can down the road. As the NYT article on maintenance makes clear, you can move the responsibility on to the next administration, the next term, or someone else, but eventually you’ll have a critical problem on your hands, which will be much more expensive to fix.

Related: How to build an operational datastore on Amazon Redshift with S3

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