Category Archives: Book review

Tech Print Isn't Dead – Bloomberg Businessweek

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I usually review a book. But this time I thought I’d trumpet about the best weekly going right now. Nope it’s not a blog, not Wired or any of the other tech mag.

It’s the upstart Bloomberg Businessweek which got a major overhaul a couple years back by
creative director Josh Tyrangiel formerly of the Guardian.

Check out: Why Generalists Are Better at Scaling the Web

The covers are controversial and grab your attention, and the copy is top notch. It’s like reading the economist but with more tech & business heavy content. Work lifestyle articles, back-to-back with business book reviews as haiku? A solid dose of business & tech trends, startups, entrepreneurs and innovation. It’s all here.

Also: What Wouldn’t Google Do?.

If you’re looking for a good read, get a subscription right now.

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MySQL for Devs, DBAs and Debutantes

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I just received my copy of the 5th Edition of Paul DuBois’ MySQL tomb. Weighing in at 1153 pages, it’s a solid text, with a very thorough introduction to the topic of administering MySQL databases.

Buy the book here: MySQL 5th Edition by Paul Dubois

A book for a broad audience

When I say debutantes, it’s a nod to beginners, for this book forges a very solid and complete introduction to the topic of MySQL. Start with installing the software & setting up your environment, and then move on to really understanding the SQL language, from commands to create objects, to ones for adding & modifying data, and then writing code around it.

See also: 5 more things deadly to Scalability

There’s a thorough discussion of datatypes, stored procedures, functions and views.

Paul Dubois’ definitive reference makes a excellent compliment to High Performance MySQL. They should sit alongside eachother on your database bookshelf.

For developers there are chapters on writing applications in C, another for Perl and a third for PHP.

For DBAs there are chapters on security, backups, replication, understanding the data directory and general server administration. There is also good coverage of both 5.5 and the newly released 5.6 of MySQL.

What I like about this book

You can think of this book as a definitive reference to MySQL. It includes much of the online documentation that you would find at Oracle’s site, such as command & variable reference, and detailed explanation of how to use the client tools.

Dubois also goes beyond the online documentation though, giving you a bit of a background around concepts, a broader more complete discussion.

Read this: Two Part DBA Interview Guide for Managers & Candidates alike

He also lays out the material in a very logical stepwise way, so for someone new to the MySQL world and the time on their hands, the 1153 pages could be read straight through.

Why No Mention of Percona Toolkit?

I have to admit I was a bit surprised there was no mention of Percona Toolkit. Perhaps it was buried in some dark corner of the text I missed, but it made no mention in the index at all.

Percona Toolkit of course is a tool that every DBA should be familiar with. It is really an essential toolkit and fills the gaps that the prepackaged tools can’t help you with.

Want to checksum your tables to compare data on master & slave? pt-table-checksum does the trick.

Check this: AirBNB didn’t have to fail during the Amazon AWS Outage

Want to find out how far your slaves *really* are behind? pt-heartbeat is your friend.

Want to analyze your slow query log to produce a useful summary report? pt-query-digest to the rescue.

I also see no mention of innotop, which I would also say is an essential tool. These aren’t really advanced topics, so It’s unclear why they are missing. In the real world you need these tools to do your job.

Other Criticisms

My more general criticism is where the book lacks real-world advice from a seasoned DBA. At times the writing feels a bit more of the official line on how things work. But in day-to-day devops and operations, things can be quite different.

Also: Bulletproofing MySQL Replication with Checksums

For example, stored procedures. In MySQL they are there, however using them brings real performance challenges. They’re not always compatible with replication. Given all of that, why include a whole chapter with endless discussion of them without strong reservations. It would lead a novice user or developer to incorporate them into an application only to be shocked and surprised at the problems they bring.

Another example, looking through the system variables reference, I see the sync_binlog option. There is a short caution “…lower values provide greater safety in the event of a crash, but also affect performance more adversely”. Now reading this as a novice DBA I might think great, crash protection. But having tried this parameter in production, I found a huge impact on performance and had to disable it. What’s the advice here? It’s a bit confusing.


This is a really great book as an introduction to MySQL, and delving into intermediate topics. I would sit it on your bookshelf along side High Performance MySQL. What this book lacks in advice, you can turn to the latter book, and what High Performance MySQL lacks in terms of introductory material this book covers in spades. They make a great compliment to each other.

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The Needle in Big Data Noise

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Also take a look at: I hacked Disqus Digests to discover new blogs

Who the heck is Bayes

Thomas Bayes was a scientist & thinker, Fellow of the Royal Society, and back in 1763 author of “An Essay toward Solving a Problem in the Doctrine of Chances”. His method advocated learning by approximation, to get closer and closer to the truth by gathering more information, and factoring that into probabilities & predictions.

What isn’t acceptable under Bayes’s theorem is to pretend that you don’t have any prior beliefs. You should work to reduce your biases, but to say you have none is a sign that you have many.

Why should you care?

From hurricane & earthquake warnings, to financial storms or terrorism, prediction is more important than ever. Epidemiologists can make use of Bayesian techniques to protect populations, gamblers can use it in sport, and investors for markets.

See also Amp up your blog traffic by improving your pagerank

Why Nate Silver is different

Nate is famous for predicting the 2012 presidential election with uncanny accuracy. So the book is an in depth look at how he thinks, and how he works with data. He talks of Hedgehogs – those who believe in big ideas and work from large principals, versus Foxes who see the world as messy, often inconsistent and unpredictable, but who nevertheless tend to present better though less definitive predictions. The philosophy is less of modeling, and more of testing, and adjusting along the way to get closer to the truth.

See also Sales sucks, but a bear market offers hard lessons

For engineers & startups

Nate interviewed John Sanders of a scout for the LA Dodgers. He identified five abilities and characteristics that predict success in baseball. Looking at them together, I think they can well predict success in Startup land too.

1. Preparedness & work ethic
2. Concentration & focus
3. Competitiveness & self-confidence
4. Stress management & humility
5. Adaptiveness & learning ability

The book is a bit technical and sometimes long winded. But it is choc full of real insight, and wisdom that we can all put to use in our careers and businesses.

Also: AirBNB didn’t have to fail – AWS outages be damned!

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Dinner, dollars & devlishly creative thinking

Efficiency at Dinner?

I just finished reading Tyler Cowen’s opus, An Economist Gets Lunch. I have to admit I’m already a fan of his writing, getting a daily dose on from his blog Marginal Revolution.

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What I like about this book is that it is unconventional by definition. Further economists like scalability engineers like to think about efficiency. How can I squeeze out more from less? Like the business question how do I get better ROI or more bang for my buck? Questions spring to mind like – What does an economist know about food? Or – What does food eating have to do with economics? Well on both points you’ll get some surprising answers.

Hiring or job seeking? Check out our MySQL DBA Interview questions which is useful to managers, candidates and human resources alike.

To the former question, Cowen has some really good insight because he brings the fresh perspective of an economist. His sort of mantra throughout the book is:

Food is a product of economic supply and demand, so try to figure out where the supplies are fresh, the suppliers are creative and the demanders are informed.

Economists & engineers talk shop

What about the second question, how is the food we eat related to economics? Further does it have an impact on environmental and energy consumption questions? As it turns out in a rather big way yes it does. Let Tyler say it in his own words…

When it comes to relieving climate change problems, there are two approaches. The first to put it squarely is to have everyone memorize facts about boats & bananas, and update that analysis as often as is necessary. The second approach is to rely on the price system, specifically to modify prices so that they reflect more information about the value of the environment. That’s the economically smart way to address climate change. The first method is wielding a pea shooter and the second is more like a bazooka.

Interested in web speed? Why generalists are better at scaling the web.

What he advocates more specifically is taxing the things we want to reduce. Biggest on the list are fossil fuels he says and next up meat production which through methane emissions contribute to climate change problems. These taxes will naturally curb our use, cause us to take fewer trips, be more efficient with our use, and tighten the wallet naturally.

Applying an economists eye to food & environment yields some excellent insights. For those of us in the startups & internet these fresh takes may well give us some insight in business too. If nothing else it’ll help us find the best meal for dinner!

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Ken Auletta Gets Us Googled

Also find Sean Hull’s ramblings on twitter @hullsean.

The title sounds vaguely fatalistic, the end of the world is nigh, that kind of thing. It turns out though that Auletta is a journalist having reported over the years a lot on old media. So when he says “as we know it” he’s speaking as much to old media as he is to the tech vanguard.

You’ll also want to check out The Big Switch – Rewiring the World From Edison to Google by Nicholas Carr.

But what makes his book superb isn’t just his phenomenal journalistic skills, in digging up all the facts and serving up a fair and accurate presentation of things. I think it’s important that he’s not a cheerleader at all, and approaches the topic with a critical eye as much to old media who ignored many of the warning signs in early 2000′s as to google who he emphasizes has been hubristic, at times arrogant, and has struggled with issues of privacy and copyright as they’ve built their technology.

Also check Jeff Jarvis’ What Would Google Do.

What makes this book even more important though is to step back and think of it as a case study in how the internet has become such a disruptive force. And in that light, google is a business which has rode that wave as much as it has defined it. Interestingly Google was not afraid to bring him to Mountain View to speak in their AtGoogleTalks series, and that video is now up on YouTube.

Ken Auletta on At Google Talks

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Switch to the cloud – shift of a century

The switch to cloud is way bigger than you think

A Review of Nicholas Carr’s book “The Big Switch”, available on Amazon here.

Also find Sean Hull’s ramblings on twitter @hullsean.

Do you work in devops or as a performance consultant? Do you manage web applications backed by databases? If so you probably love high performance beefy iron, big servers with equally fast RAID arrays that deliver lightening fast response to an entire application and ultimately your customers.

A related article, Devops can learn from Sandy, serious and very real disaster recovery lessons.

So if you’re like me you may feel a little leery about the cloud. On AWS for example, server commoditization has taken infrastructure for a sharp turn south. We struggle with unreliable disk performance & shared network bandwidth, while our applications compete with other customers in the so-called multi-tenant environment. Even the servers themselves drop like flies. Something’s got to give!

All of them would be wise to study the examples of General Electric and Westinghouse. A hundred years ago, both these companies were making a lot of money selling electricity-production components and systems to individual companies. That business disappeared as big utilities took over electricity supply. But GE and Westinghouse were able to reinvent themselves. They became leading suppliers of generators and other equipment to the new utilities, and they also operated or invested in utilities themselves. Most important of all, they built vast new businesses supplying electric appliances to consumers — businesses that only became possible after the arrival of large-scale electric utilities. Sometimes a company can discover an even better business if it’s willing to abandon an old one.

Shopping for a smartphone? Find out why the Android platform is broken.

That’s why Carr’s book offers an eerie and uncanny read. What we’re seeing today in infrastructure very closely parallels what happened to electricity before it. Turns out at the turn of the century electricity production was not centralized and no electric grid was yet criss-crossing the country. Big companies actually built and managed their own power plants.

What happened?

Through the efforts of great entrepreneurs like Thomas Edison & Samuel Insull, the electricity production machinery were centralized and eventually incorporated and run by government managed utilities. All of this drove costs of electricity precipitously downward.

Looking for a database expert? Take a look at our MySQL Interview guide for candidates, hiring managers and recruiters alike.

How did we benefit? Oh can you count the ways?

Now households could afford electricity too. Next we saw consumer appliances and automation begin. Vacuum cleaners to washing machines flourished, bringing social change with it.

What the fiber-optic internet does for computing is exactly what the alternating-current network did for electricity: it makes the location of the equipment unimportant to the user. But it does more than that. Because the internet has been designed to accomodate any type of computer and any form of digital information, it also plays the role of Insull’s rotary converter: it allows disparate and formerly incompatible machines to operate together as a single system. It creates harmony out of cacophony.

Cloud providers fail, components fail, datacenters fail. Find out why AirBNB & Reddit didn’t have to fail even while it’s AWS cloud went down.

The takeaway

The shift to cloud computing is way bigger than one application or one business. And the gains and momentum are way larger than we in devops may realize. With that it’s an inexorable shift, and one we would do well to embrace. Like all shifts we need to learn to adopt our technologies, as the benefits to business are incalculable.

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Fear a zombie invasion? Try algorithms & bots

Automate This - How Algorithms Came to Rule Our World - Christopher Steiner
Automate This - How Algorithms Came to Rule Our World - Christopher Steiner

Also find Sean Hull’s ramblings on twitter @hullsean.

Have you read any of those tongue in cheek books on how to survive the coming zombie apocalypse? They’re funny in their own way, and reading Chris Steiner’s book it was the first image that popped into my head.

Countless industries falling to the algorithm invasion

I thought i followed automation & computer algorithms closely. Turns out this stuff is touching a *LOT* more industries than I even realized. Not only touching, but altering and changing the landscape of jobs. In many cases supporting & helping folks do their jobs better. In others they’re actually supplanting jobs.

Wall street – very high speed trading

The biggest industry that algorithms first touched was wall street. Rewind the clock back to 1980 and enter Thomas Peterffy. He went about applying mathematics to commodities options trading which to that point had been traded on gut instinct. The math won out, and he went on to become a so-called market maker on wall street.

The automation & computerization of trading continued at breakneck speed into the 90’s sucking up all the best math & science minds that the Ivy schools could churn out.

[quote]In a world where an increasing amount of power is being accumulated by those who can fashion and leverage algorithms with skill & finesse, our future looks to be one filled with bots judging us, routing us & measuring us. – Chris Steiner[/quote]

Enter high frequency trading and you know where this is going. We’ve weathered the near collapse of the financial system in 2008, and endless market shocks at least some of which can be traced back to algorithms. Today a full 60% of the world stock markets are run by high frequency computerized trading.

On a related note, check out Eli Pariser’s book The Filter Bubble which talks about search, and how algorithms are crafting and steering what we see and read.

Software & the creation of music

Our next stop is a strange one. We meet David Cope who, with a fascinating mix of music & love of writing software, built code to compose music. He then even played it at concerts. He astounded then infuriated critics who couldn’t tell what was composed by a human and what by computer. Some even loved the Cope code generated music more!

And after that it just gets stranger. He introduces us to the music industry software that analyzes music for it’s potential to be a hit. Can such software find unknown geniuses? Does it do away with the job of the A&R man?

It sure poses some tough questions. If such software can make record companies more profitable, no one will scoff.

Health care takes a lashing

Next up software touches the art of medicine, and the sacred science of diagnosis. First we’re seeing software that assists doctors, helping find cancers and analyzing symptoms & databases of diagnosis. But what of the day when such software does the job better. It’s already happening.

With rising health care costs, improvements in health care diagnostics at lower cost will be a huge boon for the industry. Spotting cancer better & faster?

Physicians beware.

Interested in management & business? Checkout A CTO Must Never Do This a war story about life in the devops trenches.

NASA & sanity in space

Before astronauts are sent off into space, they are given endless psychological evaluations. They’re asked questions, and probed on and on. Turns out there are a few different psychic groups people fit into, and if you mix the wrong ones, it can be volatile combination.

Turns out algorithms and software help NASA evaluate people, and ultimately makes those missions safer by pairing compatible and non-volatile personalities. When in the cramped confines of a spaceship it can be life or death.

Invasion of the Math refugees

As criticism, towards the end of the book I felt Steiner lost his way a bit. He spent lots of pages going on about the exodus of engineering, math & science talent to Wall Street, for what he saw as little gain. Whatever your opinions on that may be it didn’t seem to relate to the overall theme and served as a bit of a distraction.

As the financial industry has since contracted, he says that problem has subsided and talent has moved back to startups where innovation happens. As he says it’s certainly where the jobs are.

Ultimately I would have liked to hear some of his critical thoughts. He brings much to our attention, but doesn’t offer much in the way of caution or alternative ways forward.

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A master isn't born but made

A review of Mastery by Robert Greene.

Also find Sean Hull’s ramblings on twitter @hullsean.

Robert Greene’s 48 Laws of Power was a great read, offering endless lessons for business and personal dealings. When I saw he just published a new book, I was quick to grab a copy.

What I like about his writing is that he’s replete with counterintuitive bits of wisdom, that really offer new perspectives on old topics.

Many people might find the notion of an apprenticeship and skill acquisition as quaint relics of bygone eras when work meant making things. After all, we have entered the information and computer age, in which technology makes it so we can di without the kinds of menial tasks that require practice and repetition; so many things have become virtual in our lives making the craftsman model obsolete. Or so the argument goes.

You might also enjoy our 3 part consulting 101 guide and our very popular DBA hiring guide.

He goes on to elaborate on this idea…

In truth, however, this idea of the nature of the times we are living in is completely incorrect, even dangerous. The era we have entered is not one in which technology will make everything easier, but rather a time of increased complexity that affects every field. In business, competition has become globalized and more intense. A business person must have a command of a much larger picture than in the past, which means more knowledge and skills. The future in science does not lie in specialization but rather in combining and cross-fertilization of knowledge in various fields. In the arts, tastes and styles are changing at an accelerated rate. An artist must be on top of this and capable of creating new forms, always remaining ahead of the curve. This often requires having more than just a specialized knowledge of that particular art form — it requires knowing other arts, even the sciences, and what is happening in the world.

I couldn’t agree more. We wrote a piece a while back called Why generalists are better at scaling the web and that aligns nicely with what Greene is getting at here.

He begins with insight on finding ones life task, then apprenticeship & mentoring then working through the social challenges that are always present and finally ways to stimulate the creative-active impulses.

I really like that he emphasizes it as a process and one of life-long hard work. This resonates a lot for me, as that’s how I’ve found success doing independent consulting over the years. There have been a lot of ups and downs, wrong turns, and missteps, but tenacity wins out in the end. He even dispells the myth of the naturally gifted, such as Mozart or Einstein, arguing that in fact they did put in the requisite 10,000 hours of study and were not born with mastery as such.

Greene’s lastest book is a pleasure to read, and full of insight for startups, programmers, designers and business people alike. I highly recommend it.

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Going Solo for Fun or Profit?

Sara Horowitz has serious chops. Independent herself, she started Freelancer’s Union way back in 1995. Back then it was tougher as a freelancer. Through her great efforts, we’ve all benefited.

So when I saw she’d published a guide called “Freelancer’s Bible”, I was quick to grab a copy. And the book doesn’t disappoint. I wish this book had existed when I got my start way back when I first moved to NYC in 1996.

A budding freelancer

As a budding freelancer, you’ve got a ton of new skills to pickup, where to start? Flip to Part 1 and you’ll get a quick hitchhikers guide, with advice on setting up your office and organizing your time, to pitching to prospects, networking, and building a portfolio of different types of clients to keep your workflow steady. You also learn how to package your services, and the myriad ways to set fees from hourly, to project based and day rates to packages.

[quote]Network & market yourself, package & price services, communicate well and manage timelines, deliver, bill and finally get paid. Each step is outlined here in easy to read bullets, and helpful “Ask Sara” sections. Easy layout, and a pleasure to read.[/quote]

As I was reading these early chapters, I thought it would be nice to have a chapter on social media. Turns out I spoke too soon, as I flip through the pages, chapter 9 is all about marketing and social media, online tools to build your reputation and influence. Also I like that she appeals to the practical approach. For example Sara emphases that you let go of strategy, and experiment with different options, and methods. This is exactly what I’ve done over the years, and it’s the best way to find out what works for your personal style, as well as your industry. Trial and error!

I’ve written a guide on this topic myself. Take a look at my three part Guide to independent consulting 101.

Advice for Seasoned & Growing Operations

I’ve been working as a freelancer for 17 years now, and I’ve certainly learned a lot. So when I flip through the book, it confirms many of those lessons. But I also found material that I could use. For example chapter 7 Troubleshooting she has examples of situations where you and your client are out of sync, and offers “triple-a communication” solutions to those problems. This is the type of advice you’ll definitely need, as these scenarios are inevitable in freelance work. Also I found Chapter 10 Ways to Grow very helpful. Her list of “How do you know it’s time to grow” outlines some surprising and helpful thoughts on what to do if you have too much work. I’ve started dabbling with subcontracting and hiring additional help, so these chapters I’m finding very helpful.


There are a few things that I’d differ with Sara slightly on. Here are my thoughts.

Avoiding Contracts and Lawyers

I don’t get to heavy with lawyers and contracts. I know I know people say this is crazy, but over the years my method has served me well. It starts with a simple premise – I never intend to go to court. What do I mean? It costs too much, both in real dollars, time spent, but most of all stress. If you’ve ever been on jury duty you know what I mean.

With that, you pull the perceived safety net completely out from under yourself. So I am careful and cautious as a result. My *contracts* are simple emails, in which I outline what I’ll do, what the client will do, and who will do what when. I do all this in plain language, without any lawyer-ese. What I do get though is a confirmed *yes* in an email. This email thread is above and beyond verbal conversations and phone calls. It allows clarification down the line if you and the client have differences.

I also insist on a deposit of some kind. It doesn’t have to be a lot, but it is a hoop that you ask your client to jump through. This is very important. So-called dead beat clients will fail this test. If they are very very hesitant to provide a deposit, they are either uncomfortable with you, or are short on budget. Either case should be a red flag. Managing this relationship is very very important, when you plan never to rely on legal recourse for differences.

Who’s Played? Get paid!

On page 195 she talks about the Freelancer’s Union Client Scorecard, and “outing” clients who don’t pay. I personally think this is a bad road to go down. Why? Well there are a few reasons.

1. There are two sides to every coin

When a company hires an outside resource, they don’t have control over day-to-day operations, and overseeing what the person is doing. And yes, sadly there are many levels of work quality. So there can be differences. In my experience all those differences can and should be worked out. Communication is key and I think if you follow all of Sara’s advice on triple-A communication, you’ll avoid these situations. I do feel though that these ***

2. You can ask for an insurance deposit

Asking for a deposit from a new prospect is an important step. Without a past history of paying, and paying timely, this is a hoop you’re asking them to jump through. It proves that the budget exists, it proves that the team or director that hired you has communicated that to AP, and simply that you’re in the system. In my experience after the first check, things tend to go smoothly. If you’re experiencing trouble with this step, ask yourself – Are we on the same page? Where is the disconnect? Is the client confident you’ll deliver, and complete? Where is the hesitation?

3. It could hurt you in the end

Lastly these type of “outing” boards might hurt you in the end. If you gain a reputation for creating bad publicity or press for one firm, others may not want to work with you. I also think they are a distraction from communicating and resolving issues, and/or finding other work.

[quote]Apply all of Sara’s advice, especially those around Triple-A Communication, and you’ll likely do very well as a solopreneur. Let’s avoid becoming part of the 44% of freelancer’s who’ve reportedly had trouble getting paid![/quote]

Don’t undercharge for Services

Another point I’ll underline is charging for services. There is some talk in the book of wage wars, and 44% of freelancers not getting paid. In my experience being a freelancer is more like being another corporation. Corps fight with each other all the time. They have differences, and duke it out. It’s a bit dog eat dog out there. If you’re not prepared for that, you may be in for an uphill battle. Over the years I’ve certainly had differences with clients, but I’ve never not gotten paid. I *have* however turned away work, if I got a bad feeling about the client.

I wrote a critique of John Greathouse’s Beware the Consultant that might interest readers here. Take a look at my article Beware the Client.

That said you should be charging more than your fulltime brothers and sisters. Let’s give an example. Say your fulltime job would pay 75k/year. This theoretically is about $37.50/hr (40 hours x 50 weeks). However as a freelancer you must also pay for benefits like health insurance, retirement funds, downtime when you’re not billing, overhead of networking and meetings. You also have some additional taxes to pay. I my experience at minimum you should be charging roughly double this amount just to break even. If you’re not, it simply won’t make financial sense to stay freelancing. More likely you should be charging roughly 3x this base hourly amount. If you’re not, you may over time drift back towards fulltime employment.

I wrote another article on this topic Why do people leave consulting.

All of this should be part of educating the client. It’s often forgotten when firms look at outsourcing to get projects completed. So you should explain all of these costs clearly, and compare yourself to larger firms and agencies. These folks tend to be a *LOT* more expensive than a solopreneur.

All together now…

Sara’s bible is one every freelancer should have a copy of. It is the most complete book for a solo operator I’ve seen. Besides a few criticisms I have, it is a superb book and sure to be a reference you’ll turn to again and again.

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Lessons from Locksmiths and the 99%

Just finished reading Dan Ariely’s new book The (Honest) Truth About Dishonesty. What a great title for a book on cheating & lying.

Dishonesty is pretty easy to understand, isn’t it? We know when someone is being honest or not, and we ourselves are of course never dishonest? Or so we think.

Well your preexisting ideas about honesty are about to be turned upside down.
Ariely has an amazing storytelling ability that will leaving you scratching your head and saying – I hadn’t thought of that.

Conventional economics theory has it that people will be dishonest when there is low risk and it serves their economic interest. But it’s actually much much more complex.

He tells one story of how a cab driver lies about the fare in favor of himself, while at other times in favor of the passenger! Or for example the story of how soda & some cash are left in an office refrigerator. The sodas disappear, but the money remains.

Perhaps the most interesting discussion is that of law firms & billable hours. There is of course the question of what counts as a billable hour, and where the rounding happens. But what’s more accountability can and does become a measure of how much work gets done. So those who round down because they are more honest, may be perceived to be doing the least amount of work! Conflicts of interest indeed.

[quote]Sometimes conflicts of interest cloud our judgement and steer our thinking. In professions where we make recommendations and then also provide service based on those recommendations those may be difficult to eliminate. Consumers or businesses should make every effort to find service providers with the least conflicts.[/quote]

We’re a service provider ourselves. Wondering how we work? Take a peek at our Anatomy of a Performance Review to get insight.

Interestingly, based on the soda story among others, it turns out people are less likely to be dishonest when cash is involved. So he wonders, as we become more of a cashless society, it may be that our moral compass slips? Still hot on the heels of our housing financial crisis it does make one wonder.

Perhaps my favorite anecdote was one where told the story of locking himself out of his apartment. After very quickly picking the lock he was surprised. The locksmith explained that doors are very easy to pick and open for a professional. You wouldn’t need locks for the 1% of people who are honest. Nor would you need them for the 1% of people who are thieves, they can pick your lock easily. Locks are for the 98% of people who are mostly honest, but might be tempted to be dishonest if the conditions are right. What he was also saying was that 99% of people are not completely perfectly honest.

Great read and excellent food for thought.

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